How long does refining precious metal take – from the time you receive the metal until the check is mailed? What are the steps involved? From Lee in Philadelphia, Pennsylvania
Thanks for the question! Because of how time sensitive precious metal prices can be, we do our best to ensure quick turnaround times to our customers. We try to give our customers as much information before they ship to speed up the process and so that all questions are answered beforehand.
For a more efficient process it is beneficial to do the following:
- Include a packing slip
- Include any copies of emails you may have had with a representative.
Also it depends on the type of materials you are sending. If we will have to run tests to check the purity of your items, the process may take a bit longer. If you are sending in marked items of silver or gold we can get your items refined quicker.
We normally can return in 3 business days of receiving your material. If additional testing and verification is needed it can take 5-7 business days. We will use the precious metal price of the business day that the material arrives at our facility. You can find a step-by-step process about how to ship precious metals on our website.
Hope that helps!